FAQ

Payment

  • The currency on our website is USD.All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
  • We accept Paypal and other major credit cards (via checkout), please contact us if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete, you can send your payment in minutes. If you would like to pay via credit cards, please view the pictures below for the appropriate procedures. Click "continue checkout" and you will be directed to the next page to fill out your information. You can then use your credit card to pay safely and securely.
  •  How to place an order?

    It is very simple to purchase your favorite dress online. You can place the order with no registration. But we highly recommend you create a registered account before you place the order. The steps are as follows:

    1. If you are brand new to our website, we suggest you create an account before you place the order, and then log in to place the order, then you can check your order status and history.
    2. Enter the item page you want to order, fill in the wear date( refers to when you need to use the item), choose the gender, standard size or customize, then click" Add to Cart".
    3.Click button "Proceed to Checkout" if your order information is correct. PS: You can use the coupon code to apply for the discount on this page if you have the code.
    4. Fill in the correct shipping address, email, phone number, and choose the shipping method payment method etc, click "Place order now", finally, skip to Paypal page or Checkout page to finish your payment. then your order is placed.

Shipping

  • We provide free shipping service for all products over $50.
  • Orders are processed and shipped within 5-15 days of placement unless otherwise stated.
  • Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel's journey.Tracking information is available within 2-4 days after your order has shipped 
  • Some countries charge import taxes and duties upon reaching customs. We will send your items in one package and declare reasonable low value in order to get through the custom. Generally, it works well for our items. However, if you do get taxed in unpredictable situation, we are unable to pay for the tax. These charges are the responsibility of the buyer. All about cosplays is not liable to these additional charges once the package is shipped to you.
  • To avoid being charged unexpectedly, we highly recommend contacting your local customs office for the current duty rates and taxes before placing an order. 

Return

  • Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly: 
  • For returns, please send us an email by specifying your name and order number in the first instance
  • The Customer is responsible for all shipping and handling charges for product return. If we consider that the problem with the item is our responsibility (i.e. mistake on the requested model) will provide 100% full refund.
  • All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.
  • Merchandise must be in new condition, you can open it, but don't make it dirty or altered.
  • No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.

Privacy Policy

  • We are fully committed to protecting your privacy. Any information that is given to us will be used only to enhance your shopping experience with this site.
  • Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can request to be removed from our list by simply emailing us. 
  • You may also update or change the personal information we have collected by sending an email to the same email address. Should there be any changes to our privacy guarantee, relevant changes will be posted to this portion of the site.
  •  Which currency do you use?

    The currency on our website is USD.

    Why I choose the customize but the size is XS?

    The standard size option will turn to size XS automatically when you choose to customize size, this is a default option, but pls don't worry, we will make it according to your measurements as long as you choose the customize size.

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